For most people, gambling is a form of entertainment. We are, however, acutely conscious of those people for whom gambling is, or can become, a problem.
For this reason, Swopstakes Australia is committed - at all times - to provide a responsible gambling environment, where you have access to information and online tools to monitor, manage, and control your betting activity.
Further, we have a strict "no inducement" policy.
Put simply, if it’s not fun; if you’re not in control; then we want you to stop immediately and get support.
Our business and betting operations are strictly governed by this code of practice. This Responsible Gambling Policy is designed to provide you with information on how you can manage your play, and where to get help and advice when you need it.
WHERE TO GET HELP
For further assistance, or if you just wish to know more, please contact one of the organisations listed below.
Telephone:
Or online at:
Responsible gambling for individuals means:
Responsible gambling for the broader community, including gambling providers, governments, and sporting associations, requires:
Problem gambling occurs when a person spends more time or money than they can afford.
After gambling the person feels anxious, guilty, or simply uncomfortable with the situation.
The negative consequences of problem gambling may include:
Care Principles and Responsible Gambling
We aim to consistently promote responsible gambling practices. Gambling should be an enjoyable form of entertainment which does not create problems.
We want to deliver sustainable wagering services, that take account of your interests, the interests of players in general, the community at large, and our duty of care as a licensed wagering operator.
RESPONSIBLE GAMBLING POLICY
Responsible gambling involves informing players of their rights and responsibilities as gamblers and ensuring that Swopstakes delivers safe gambling services.
We are committed to sharing responsibility, with communities and Government bodies, for helping problem gamblers to identify problems and seek assistance.
Some of the ways that we do this are:
We aim to achieve the following outcomes:
The following questionnaire may help you to identify tendencies in your behaviour which are often linked to problem gambling.
How did you go?
Studies show that people who have answered “Yes” to seven or more of the above questions show tendencies representative of problem gambling.
If you answered “YES” to seven or more of the above questions we think it’s important that you immediately stop and seek help.
As part of our commitment to the responsible service of gambling, we encourage you to look at our account management tools for setting financial and pre-commitment limits.
These tools allow you to set limits for losses, deposits, and spend amounts - based on nominated periods of a day, week, or month.
The time periods available for all of these limits are:
To set and manage any of these limits;
You may lower your limits at any time and the change will take effect immediately.
You may raise or remove your limits, but the change will only take effect after 7 days.
Once set, a time period can be extended but not reduced.
If you feel that you are losing control of your play and would like help in restricting your access to Swopstakes and the GetSetBet sportsbook, we want you to take an immediate break or consider permanently self-excluding from betting with us. We want you to stop and get help.
To take a break, or permanently exclude:
You can choose to take a short break. The short break periods available are:
You can choose to take a long break. The long break periods available are:
To commence a break period, you can use the temporary break tools located under the Profile settings on either the Swopstakes and GetSetBet websites, or contact Swopstakes Australia by emailing [email protected]
Upon the activation of a temporary break you will be logged out of the website immediately and blocked from accessing Swopstakes and the GetSetBet sportsbook for the nominated period. An email will be sent to you confirming your temporary break period.
During break periods up to 6 months, account funds will remain in your account balance unless withdrawn prior to temporary self-exclusion.
For long term breaks any funds that you have in your account will be returned to the bank account that was nominated in your previous withdrawal.
Note that the break period cannot be cancelled or shortened.
During a break period, and as per Swopstakes Australia’s Terms of Use, you must not attempt to open a new account or use any other account.
Your account will be automatically reactivated at the conclusion of your break period.
You can also permanently self-exclude from gambling with Swopstakes Australia. To commence a permanent self-exclusion period, you must either:
Once permanently self-excluded:
BetStop – the National Self-Exclusion Register, is a free service for people who want help changing their gambling habits.
It allows you to self-exclude from all legal online or phone wagering operations in Australia in one simple process.
Once you chose your self-exclusion period, these wagering providers are not allowed to accept a bet or open a new account for them. Providers are also not allowed to send direct marketing messages to people who have self-excluded.
For more information, and to register with BetStop:
We cannot stress enough the need for you to stay safe when gambling.
If you answered “YES” to seven or more questions in the Gambling Self-Assessment Quiz; if at any time you have cause for concern, or your family or friends express concern; you should STOP immediately and seek support.